Welcome to the Northwood Consuma Tissue Ltd privacy policy.
Northwood Consuma Tissue respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website at www.consumapaperproducts.co.uk (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This privacy policy also applies to any personal data collected or received through means other than our website – for example via email, telephone, post or face-to-face contact.
1. Important information and who we are
Purpose of this privacy policy
Our website is not intended for children and we do not knowingly collect data relating to children.If you are below 16 you must stop using our website unless you have our express written consent to use it.
Full name of legal entity: Northwood Consuma Tissue Limited
Name and title of Privacy Manager: Eleanor McCarthy Marketing Manager
Email address: Eleanor@betterallround.com
Postal address: Northwood Consuma Tissue Ltd, Hurlingham Business Park, Fulbeck Heath, Grantham, Lincolnshire, England, NG32 3HL
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
This version was last updated on Sept 2019
2. The data we collect about you
· Identity & Contact Dataincludes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, job title and employer, billing address, delivery address, email address and telephone number.
· Financial Dataincludes bank account and payment card details.
· Transaction Dataincludes details about payments to and from you and other details of products and services you have purchased from us.
· Technical Dataincludes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
· Profile Data includesyour username and password, history of purchases or orders made by you, your interests, preferences, feedback and survey responses.
· Usage Dataincludes information about how you use our website, products and services.
· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Datasuch as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does notdirectly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Dataabout you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
· Direct interactions.You may give us your Identity & Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise, including face-to-face contact. This includes personal data you provide when you:
· apply for our products or services;
· create an account on our website;
· subscribe to our service or publications;
· request marketing to be sent to you;
· enter a competition, promotion or survey; or
· give us some feedback.
· Automated technologies or interactions.As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
· Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources as set out below:
· Technical Data from the following parties:
(a) analytics providers such as Google;
(c) search information providers.
· Identity & Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
· Identity & Contact Data from data brokers or aggregators.
· Identity & Contact Data from publicly availably sources such as Companies House and the Electoral Register.
· Identity & Contact, Financial and Transaction Data from sales websites/platforms through whom we sell.
4. How we use your personal data
· Where we need to perform the contract we are about to enter into or have entered into with you.
· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
· Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact usif you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer or supplier | (a) Identity & Contact | Performance of a contract with you |
| To process and deliver your/our order including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us or goods/services to be received by us (as applicable) | (a) Identity & Contact(b) Financial (c) Transaction (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (including to recover debts due to us and to manage transactions in which we are a party) |
| To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey | (a) Identity & Contact (b) Profile (c) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and to study how customers and suppliers interact with us) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity & Contact (b) Profile (c) Usage (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers and suppliers interact with us, to develop our products and grow our business) |
| To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity & Contact(b) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity & Contact (b) Profile (c) Usage (d) Marketing and Communications (e) Technical | Necessary for our legitimate interests (to study how customers and suppliers interact with us, to develop our products, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity & Contact(b) Usage (c) Marketing and Communications | Consent |
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. It is entirely your choice whether you consent to us providing you with direct electronic marketing – we will only do so where you have given us your consent to do so.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us to stop (and to ask third parties to whom we have provided your personal data to stop) sending you marketing messages by contacting usat any time.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
5. Disclosures of your personal data
· We are part of a corporate group, in whom the trading entities are Northwood Consuma Tissue Limited and Better All Round Group Limited. We may where appropriate exchange data between those two UK based companies as part of our service provision.
· External Third Parties as set out in the Glossary.
· Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
· We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
· Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
· Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Please contact usif you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
How long will you use my personal data for?
We keep most personal data for a period of 7 years after last use. If you would like further details about retention periods for specific types or categories of personal data, please contact us.
If you wish to exercise any of those rights (as further detailed in the Glossary), please contact us.
10. Glossary
Legitimate Interestmeans the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
· Service providers who provide IT and system administration services.
· Suppliers of good and services comprising part of or being ancillary to our provision to you.
· Delivery contractors in respect of products to be delivered to you.
· Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
· HM Revenue & Customs, regulators and other authorities.